Offshore developer support
Product Support Engineering
Handle reproducible bug reports, support escalations, log checks, and fixes that need an engineer.
Talk through this role
Good first tasks
- Tickets with a clear result and an example
- Bug fixes, tests, documentation, and small features
- Work your tech lead can review in a pull request
How to check the work
- Daily written update
- Tests or screenshots with each pull request
- A weekly review with your tech lead
First-week setup
- Limited repo and ticket access
- One sample ticket
- Clear merge and escalation rules
Before you interview
Turn the backlog into a role someone can understand.
Share the tickets, stack, schedule, access limits, and review needs. The staffing team will use them to outline a first role.
Request a staffing plan